F.A.Q

Q: How long does shipping take?

A: Shipping times vary, but you can expect your order to be with you in 2-5 working days, depending on your location and the product you are ordering. We offer free standard shipping on most orders, and expedited shipping options are available for an additional fee. Please see our Shipping & Delivery page for more information.

Q: What materials are your jewellery pieces made of?

A: We offer a wide range of materials for our jewellery pieces, including gold plated, gold, silver, and crystals. Please check the individual product descriptions for details on each item.

Q: Are your products ethically sourced?

A: Yes, we are committed to ethical sourcing and ensure that all of our materials are obtained from responsible and sustainable sources. We work closely with our suppliers to ensure that they meet our high standards.

Q: Can I customize a piece of jewellery?

A: Yes, we offer a variety of customization options for many of our jewellery pieces. Please contact us to discuss your specific needs, and we will be happy to help you create a personalized piece.

Q: What is your return policy?

A: We offer a 30-day return policy for most of our products. Please see our Returns & Exchanges page for more information.

Q: How do I care for my jewellery?

A: Each piece of jewellery requires different care, so please check the product description for specific instructions. We recommend avoiding exposure to water, chemicals, and harsh temperatures and storing your jewellery in a dry, cool place.

Q: Do you offer gift wrapping?

A: Yes, we offer gift wrapping for an additional fee. Contact us if you want your parcel gift-wrapped for a special person.

Q: How do I contact customer service?

A: You can contact our customer service team by email, WhatsApp or live chat on our website. Please visit our Contact Us page for more information.